Fb says a “small number” of clients have been locked out of their new Oculus Quest 2 headsets, following a string of studies that consumers ended up unable to use the virtual reality headsets because their Fb accounts ended up suspended. On Twitter, it urged consumers to contact Oculus if they had problems.
As UploadVR described yesterday, end users complained that they had been suspended for unclear explanations though they were being attempting to set up the Quest 2. A person poster on the Oculus subreddit, for occasion, explained receiving banned just after producing a Facebook web page for the to start with time and merging it with an existing Oculus account. “I logged into Facebook’s internet site to lock down my profile, as I experienced no intention of utilizing the social media internet site additional than was needed, and in just minutes of merging accounts and modifying profile settings my account was banned with no any motive presented or trigger I can think of,” the person advised The Verge in an electronic mail — rendering the Quest 2 a “new white paperweight.” Other persons in the subreddit chimed in with their very own activities getting locked out.
We’re informed a compact number of clients are getting difficulty applying Quest 2 with their Facebook accounts. If you are 1 of the handful of who’s obtaining hassle obtaining set up, we’re prepared and available to help. Just achieve out and start a ticket: https://t.co/W0iGW16GqS
— Oculus Help (@OculusSupport) Oct 15, 2020
The Quest 2 is the very first Oculus headset to need a Facebook login fairly than a login with a individual Oculus account. Several current consumers employed Oculus accounts on past headsets, and environment up the Quest needs merging them — a approach that, for some people, has gone considerably from seamlessly. Oculus promised in a statement to UploadVR that this would not forever compromise entry to ordered game titles. “Someone might quickly expertise an challenge accessing information if they have problems logging in to Quest 2 with their Fb account, but they will be in a position to access their content material at the time those people login issues are fixed,” a spokesperson claimed.
New Oculus buyers who are already lively Fb customers could see much less problems, as they are just prompted to indicator up by way of Facebook devoid of needing to merge any accounts.
The likely for lockout was a recognized possibility for the Oculus Quest 2, which was announced in September and transported yesterday. Facebook necessitates persons to use their authentic names on its assistance, and it suspends accounts that it thinks are inauthentic. It could reinstate them if customers deliver pictures of driver’s licenses or other evidence of id, but the method can be slow, impersonal, and strike-or-miss out on thanks to Facebook’s enormous scale.